The
Gunman Terms of Use
Customer Service
Can’t find the information you need? We have an excellent sales department and customer service ready to answer your questions or, if you prefer not to order on-line, they will be happy to take your order by phone.
You can reach our customer service department by e-mail at Customer Service
at gunman@thegunman.com
or by phone at 1-661-723-1036 or (For Orders Only- Toll-Free within U.S. and Canada or from outside North America 1-877-723-9436).
You can always order by telephone or fax. Simply call us at 1-661-723-1036 (US and Canada) or fax us at 1-661-723-1036. No matter how you place your order with us, we want you to have a buying experience that is beyond your expectation.
Please be informed that at this time all communications to customer service must be conducted in English.
The Gunman Of Arkansas
Firearms Training Center
3124 Highway 21 North
Berryville, Arkansas
72616
Toll Free: 877-723-9436
TELEPHONE: 870-423-1081
FACSIMILE: 870-423-7144
The Gunman Privacy Policy
The Gunman of Arkansas privacy policy is to allow our customers to provide as much or as
little personal information to us as they feel comfortable doing. As a
customer of the gunman you have a guarantee of privacy.
As a company, The
Gunman of Arkansas believes strongly in protecting you the customer as a
standard practice. If you are comfortable providing us with
information about your self, enhanced services are available to you
that are impossible for us to offer to anonymous customer .
"THE
GUNMAN OF Arkansas WILL NEVER DISCLOSE INDIVIDUALLY
INDENTIFIABLE INFORMATION ABOUT ITS CUSTOMERS TO ANY THIRD PARTY"
The Gunman is trying to always provide
you with a compelling reason to come back and visit our site again .
Occasionally we will send you email communications to provide
information which we think you will find useful, including information
about new products and services.
Returns
Policy
The
Gunman of Arkansas's return policy is set at 3 days from
the time the item is in the customer's possession.
Returns during this period (3 days) are accepted for "only"
manufacture defects. No other reason will be accepted.
It is the
responsibility of the customer to pay all shipping charges, not the
Gunman.
The
Gunman reserves the right to accept or refuse any returns whatsoever.
The
Gunman will charge 25% of total charge upon cancellation
of order, no exceptions.
The
Gunman is a non-stocking dealer, so "all
orders, are special ordered "
Credit Card Policies
We at The Gunman
understand that shopping on the internet can feel risky and uncertain.
Where does your information go? How can you be sure that some-one
out there with a computer can't intercept your credit card numbers?
Because your credit card security is our highest
priority, The Gunman has taken your concerns and ours several
steps to ensure that your payment information is processed
confidentially and accurately.
Our
servers use a Secure Socket Layer (SSL), an advanced encryption
technology that works with netscape Navigator and Microsoft Internet
Explorer and of course AOL. This encryption make it virtually
impossible for unauthorized parties to read, copy, download any
information that you send to us.
So,
THERE'S NO RISK !!! in fact, shopping on line at The Gunman of Arkansas
is statistically safer than using your
credit card data in Restaurant or
a department store. Give it a try and see for yourself, We are sure
you'll enjoy the shopping experience and find yourself
appreciating the fun and convenience of shopping at home.
If you have any
questions or concerns regarding our credit card security, please call
us at 1-877-723-9436. We look forward to talking to you.
For
our International Customers
Payment
Considerations
Payments by the
following preferred methods are accepted with no surcharge (Visa,
MasterCard or Certified Bank Checks). All prices are in U.S. dollars
and will be billed in U.S. dollars according to credit card
companies’ policies, and The Gunman of Arkansas. Your
order will be processed as soon as we receive the requested
information by fax or e-mail, or electronic order.
We regret that we are
unable to sell some products to certain countries because of
restrictions placed by United States law. For information on
restricted products consult the State Department of the United States.
Note: The
Gunman of Arkansas makes no representation to the legal
rights of anyone to export any products from the United States into
any country outside of the United States. The buyer is solely
responsible for shipment of products. By placing an order, buyer
authorizes The Gunman of Arkansas act on buyer’s behalf
to engage a common carrier to deliver the order to buyer. If, between
the date of order and date of arrival, the laws of your country change
so as to make it illegal to receive the shipment, you can return the
order for a refund, a charge of 20% to re-stock will be charged.
Non-U.S. residents are
responsible for determining whether they may lawfully import products
into their country. The Gunman of Arkansas makes no
representation relative to buyer’s rights to import products into
buyer’s country. Each country may have its own rules about the
importation of products and buyer should check with the appropriate
agency in buyer’s country. Please be aware of the shipping cost
associated with international orders. Keep in mind that all duties,
taxes, and tariffs in your country are not included in our quoted
shipping rates. You are responsible to determine your customs charges
and they will be due upon delivery.
Customer assumes the
cost of shipping returned products back to The Gunman of Arkansas, and a re-stocking fee will apply to all product returns.
All returned products
must be accompanied by a Return Merchandise Authorization (RMA)
number, which helps credit you promptly for any product you return.
Credit will be issued for returned products once The Gunman of Arkansas
has received and verified the order number,
purchase date and customer’s return address. If a credit card was
used to purchase the product, that credit card will receive a credit
from The Gunman of Arkansas after receipt of the product.
Personal
Information Policy
The Gunman of Arkansas Personal Information Policy provides that the Gunman does
not rent or sell its customers’ names or their e-mail addresses. The
Gunman maintains strict security over all customer information and
does not sell, share or trade this information with outside companies.
If you need to change personal information previously disclosed, we
encourage you to contact us to update and edit your personal
information and keep it current. If you wish to remove your personal
information, we will do so at your request. For any additional
questions you may have regarding our privacy practices or if you would
like to update your information please send an e-mail to Customer
Service <gunman@thegunman.com>.
International
Backorder Policy
If you order an
out-of-stock product from thegunman, the gunman will e-mail you when
we expect that product(s) to be available.
International
Tariffs & Taxes
Any product that
Gunman of Arkansas ships internationally may be subject to
local tariffs and taxes above the cost of the product. For specific
information about these costs you should contact your local customs
office or any international shipping company. Please note that at the
time of delivery of your order, you will be responsible for customs
fees which will be determined by the shipper and local customs
officers. By ordering a product for export from The Gunman of Arkansas
you assume the responsibility of paying international
tariffs & taxes as determined by local customs authorities.
Refusal to honor this obligation will result in non-delivery of the
order and in the additional charges resulting from shipping the order
back to the United States.
International
Shipping
Shipping
Methods
The Gunman of Arkansas ships product internationally for delivery in approximately
5 to 10 business days plus processing. Additional time for local
customs clearance may be required. We’re sorry, but international
orders cannot be shipped via U.S. Mail. Delivery time depends on
product availability.
Back
Orders and Partial Orders
As a general policy,
we hold international orders until everything ordered is in stock.
However, if we asses that an item is out of stock or if the waiting
time to have the item in stock is more than 30 days, we will ship a
partial order. You will be notified if your order includes backordered
items. Customers may request the shipment of a partial order by
sending an e-mail to Customer
Service <gunman@thegunman.com>. Please be reminded that the
shipment of a partial order may result in additional shipping charges.
Shipping
Cost
We will choose the
most appropriate and economical service for the given destination.
Overseas shipping costs begin at $25.50 flat fee with an addition of
$4.50 per pound and go up depending on weight and volume.
For additional
information on shipping costs please contact Customer
Service <gunman@thegunman.com>. Import duties or taxes are
additional costs. For specific information about these costs, contact
your local customs office or any international shipping company.
Customer
Service
Can’t find the
information you need? We have an excellent sales department and
customer service ready to answer your questions or, if you prefer not
to order on-line, they will be happy to take your order by phone. You
can reach our customer service department by e-mail at Customer
Service <gunman@thegunman.com> or by phone at 1-661-723-1036
or (For Orders Only- Toll-Free within U.S. and Canada or from outside
North America 1-877-723-9436). You can always order by telephone or
fax. Simply call us at 1-661-723-1036 (US and Canada) or fax us at
1-661-723-1036. No matter how you place your order with us, we want
you to have a buying experience that is beyond your expectation.
Please be informed that at this time all communications to customer
service must be conducted in English.
